Training and after-sales service are important aspects of customer service, especially in industries where complex products or services are offered.

Here are some considerations for training and after-sales service:

• Training:
  • Product training:
    • Offer training to customers to give them an in-depth knowledge of your products or services. This can be done in person, online or through written materials.
  • Training for employees:
    • Train your employees thoroughly so that they have comprehensive product knowledge and can respond effectively to customer inquiries. This particularly applies to customer service, sales and technicians.
  • Operator training:
    • Intensive training of system operators helps to identify impending machine failures at an early stage. We support you in the continuous training of your staff.
• After sales service:

  • Guarantees and Warranties:

    • We clarify the guarantee and warranty conditions for you and ensure that customers have access to repair or replacement services if necessary.

Effective training and carefully designed after-sales service contribute to increasing plant productivity and strengthening employees’ identity with the company.